aq888 Privacy Policy —
Your Information Is Fully Protected

1. Introduction and Overview

aq888 ("we", "us", or "platform") operates a trusted online casino and sports betting service for users in Bangladesh. We place the highest priority on the privacy of our users' personal information and follow international data protection standards.

This privacy policy clarifies what types of information are collected from you when you visit the aq888 website (aq888.cam), create an account, use our services, or contact our support team — how that information is used and what measures we take to protect your privacy.

This policy may change from time to time. We will notify you of any significant changes. The latest version of the policy will always be available on this page.

2. Information We Collect

We collect certain information to provide you with the best service and to meet our legal and security obligations.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and contact details
• Account login credentials (username and encrypted password)
• Payment and financial information (bKash, Nagad, Rocket, Upay, or bank account details)
• Identity verification documents (national ID or passport details where applicable)
• Any information provided when contacting our support team

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type and operating system details
• Logs of your activity on our platform (login times, betting history, transaction records)
• Information collected through cookies and similar tracking technologies
• Referrer URL and site navigation data

3. Purpose of Using Your Information

aq888 uses your personal information for the following legitimate purposes:

• Account Management: For registering, verifying, and managing your account.
• Service Delivery: To provide betting, casino games, and other entertainment services.
• Financial Transaction Processing: To securely complete deposits and withdrawals.
• Age and Identity Verification: To ensure only those aged 21 or above are using the service.
• Security and Fraud Prevention: To detect and prevent unauthorized access, fraud, and suspicious activity.
• Legal Compliance: To comply with applicable laws, regulations, and directives from regulatory authorities.
• Customer Support: To resolve your queries and issues and to provide assistance.
• Responsible Gaming: To identify problematic behavior and apply protective measures.
• Service Improvement: To improve the quality of our platform and user experience.

4. Information Sharing and Third Parties

aq888 never sells your personal information. However, information may be shared with third parties in the following limited circumstances:

4.1 Service Provider Partners

Information is shared with payment processors (bKash, Nagad, Rocket, Upay, and bank services), technology infrastructure, and security service providers only to the extent necessary for them to deliver their services. These partners are also bound by strict confidentiality obligations.

4.2 Legal Requirements

We may be required to disclose information under a court order, a valid request from a government regulatory authority, or as required by applicable law.

4.3 Game Software Providers

Our game software partners, including Pragmatic Play, Spribe, JILI, and PG Soft, may access limited technical data to operate games, but they cannot access your personally identifiable information.

5. Data Protection and Security

aq888 applies industry-standard technical and organizational measures to protect your personal information:

• SSL/TLS Encryption: All data transfers through our website and mobile app are completed via encrypted connections.
• Password Hashing: Your password is never stored directly — only a one-way cryptographic hash is stored.
• Access Controls: Only authorized staff may access limited information for specific, necessary purposes.
• Firewall and Security Monitoring: Our systems are under 24/7 security monitoring.
• Regular Security Assessments: Regular assessments are conducted to identify and address security vulnerabilities.

However, no method of transmitting or storing data over the internet is 100% secure. We strive to ensure the highest level of protection, but if a data breach occurs, we will notify you and the relevant authorities in a timely manner as required by law.

6. Cookie Policy

aq888 uses cookies and similar tracking technologies to improve your experience. Cookies are small data files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required for managing login status, security tokens, and sessions — the platform cannot function properly without them.
• Functional Cookies: To remember your preferences and settings (language, theme).
• Analytics Cookies: To collect usage statistics for our service, which helps us improve the platform.

6.2 Cookie Controls

Cookies can be controlled or deleted through your browser settings. However, disabling essential cookies may prevent some features of the platform from working.

7. Data Retention Period

We retain your personal information only for as long as necessary:

• Active Account Information: Retained for as long as your account remains active.
• Financial Transaction Records: Retained for a defined period in accordance with legal and regulatory requirements.
• Closed Account Information: May be retained for a set period after account closure to meet legal obligations.

After the defined retention period, information is securely deleted or anonymized so that you can no longer be identified.

8. Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (within the limits of legal obligations).
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain cases.
• Data Portability: The right to receive your information in a structured format.
• Right to Object: The right to object to the processing of your information for specific purposes.

To exercise these rights, please contact our support team. In some cases, we may need to continue retaining or processing information due to legal obligations.

9. Protection of Minors' Information

aq888 services are for those aged 21 and above only. We do not knowingly collect personal information from minors. Age is verified at the time of account registration.

If we become aware that information has been collected from a minor, that information will be deleted immediately and the associated account will be closed. Parents who become aware of underage use may contact us.

10. Third-Party Links

Our platform may contain links to third-party websites (such as payment gateway portals). These external sites have their own privacy policies and aq888 is not responsible for their practices. You are advised to read the privacy policies of third-party sites before visiting them.

11. Policy Changes

aq888 reserves the right to update this privacy policy at any time. For any significant changes:

• The updated date will be reflected on this page.
• You will be notified by email or upon logging in to the platform for important changes.
• Continued use of the platform after changes are made will be considered acceptance of the updated policy.

We recommend that you review this policy regularly.

12. Contact and Complaint Resolution

If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact us:

We will try to resolve your request or complaint within a reasonable time. If you feel our response is unsatisfactory, you have the right to file a complaint with the relevant regulatory authority.