For Ages 21+

aq888 Responsible Gaming — Keep the Fun Safe

Gaming is for entertainment — not for stress or financial hardship. aq888 is committed to your safety.

Why is Responsible Gaming Important?

aq888 believes online gaming is an entertainment activity — not a source of income or a solution to financial problems. We want every player to enjoy games with fun, safety, and responsibility. That is why we provide various tools and measures to help you stay in control of your gaming experience.

Millions of players across Bangladesh enjoy cricket betting, slot games, and live casino at aq888 every day. However, when gaming turns into an addiction, it can harm personal and family life. We want you to stay aware at all times and seek help when needed.

Remember: Responsible gaming means keeping three things in check — your budget, your time, and your emotions. aq888 is always here for you.

⚠️ Warning Signs

  • Betting more than your budget
  • Playing repeatedly to recover losses
  • Neglecting family or work
  • Being unable to stop gaming
  • Lying about gaming
  • Playing with borrowed money or savings

If you notice any of these signs in yourself, contact our support team immediately or use the self-exclusion feature.

Our Safety Tools

aq888 provides the following tools to help you stay in control of your gaming. They are easy to use and can be activated at any time.

Deposit Limit

Set a limit on how much you deposit per day, week, or month. Once a limit is set, it takes effect immediately. Deposits start from a minimum of ৳200. Lowering a limit applies right away; increasing it requires a 24-hour waiting period.

Daily Limit Weekly Limit Monthly Limit

Time-Out Feature

If you feel you need a short break, use the time-out feature. Temporarily suspend your account for anywhere from 24 hours to 30 days. During this time you will not be able to log in or place bets. Your account reactivates automatically when the break ends.

24 Hours 7 Days 30 Days

Self-Exclusion

If you want a complete break from gaming for an extended period, self-exclusion is your best option. Choose any duration from 6 months up to permanent. Once self-exclusion is activated, it cannot be reversed before the period ends.

6 Months 1 Year Permanent

Bet / Loss Limit

Decide in advance how much you are willing to lose. If your losses reach the set amount, the system will automatically end your session. This protects you from placing bets out of emotion.

Per Session Daily

24/7 Support

aq888's live chat support in Bengali is available seven days a week, 24 hours a day. Speak directly with our support team in Bengali — your own language — for any gaming concerns or issues.

Live Chat Email

Reality Check

At regular intervals, a reminder will appear on screen showing how long you have been playing and how much you have won or lost. This feature keeps you connected to reality and helps you make informed decisions.

30 Minutes 1 Hour

21+ Age Verification

aq888 is for players aged 21 and above only. We are firmly committed to protecting minors from gaming. Age verification is mandatory when opening an account. If there is any doubt, we may request additional verification documents.

  • Date of birth is verified at registration
  • Identity is confirmed with a national ID card or passport
  • If a minor is detected, the account is closed immediately
  • Parental control options are available for guardians

If your child or any family member has accessed an online gaming platform, please notify us immediately: [email protected]

21+

For players aged 21 and above only. Play responsibly.

How to Set Your Limits

Set your gaming limits in just a few steps. It is completely free and can be done at any time.

Log in to your aq888 account

Log in to aq888 with your username and password. Make sure you have a secure connection.

Go to Account Settings

Click your profile icon in the top right and go to the "Responsible Gaming" section.

Choose the tool you need

Select whichever you need — deposit limit, time-out, self-exclusion, or reality check.

Set the amount or duration

Set the limit or time period that suits you. Detailed information about each option will be shown.

Confirm

Press the "Confirm" button. The limit will take effect immediately and you will receive a confirmation message.

Get support if needed

If you have any issues, contact us via 24/7 live chat or at [email protected].

Core Principles of Responsible Gaming

At aq888, we believe gaming should always be an entertainment activity. It should never be seen as a source of income or a way out of financial hardship.

Set a budget before each session and do not exceed it. Remember, winning is not guaranteed in casino games — learn to accept losses in a healthy way.

  • Set time and money limits in advance
  • Do not play when you are tired or emotionally distressed
  • Do not play under the influence of alcohol or any other substance
  • Do not place another bet to recover a loss
  • Spend time with family and friends

Understanding the difference between enjoying gaming and being addicted to it is very important. Ask yourself the following questions:

  • Am I playing within my budget?
  • Am I staying within my set time?
  • Is gaming affecting my daily life?
  • Am I playing to recover losses?
  • Am I lying about my gaming?

If the answer to any of the above questions is "yes", contact us now or activate self-exclusion.

Support and Contact

🎧 aq888 Support Team

If gaming is causing problems or you have any concerns, our Bengali-speaking support team is always ready. Your privacy is fully protected.

24/7 Live Chat (in Bengali) — Log in to your account and click the chat icon
Response time: usually within 15 minutes to 2 hours

Learn more about gaming addiction

Gaming addiction is a real problem and may require professional help to overcome. If you feel that you or someone close to you is affected:

  • Talk to a family member or a trusted friend
  • Contact aq888 live chat
  • Activate self-exclusion
  • Seek advice from a mental health professional

aq888 works with various counseling services in Bangladesh. Contact our support team for more details.

Frequently Asked Questions

Log in to your account and go to the "Responsible Gaming" section in the Settings menu. There you can set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Lowering a limit applies right away, but increasing it requires a 24-hour waiting period. The minimum deposit is ৳200.

Yes, your account funds remain completely safe when self-exclusion is active. You can withdraw your funds after the self-exclusion period ends or by contacting our support team. The minimum withdrawal amount is ৳500.

Time-out is a temporary break — from 24 hours up to 30 days. Your account reactivates automatically when the period ends. Self-exclusion is a longer-term solution — from 6 months up to permanent. Once activated, it cannot be reversed before the period ends. If you feel the problem is serious, self-exclusion is the right choice.

No, aq888 strictly follows a 21+ age policy. Age is verified at registration, and additional identity documents may be requested if there is any doubt. If a minor is detected, the account is closed immediately. If any underage member of your family is using the platform, please notify us at [email protected].

aq888's 24/7 live chat support is available in Bengali. Log in to your account and click the chat icon, or email us at [email protected]. Our support team will help resolve your concerns confidentially. You can also get help activating self-exclusion or other safety tools if needed.

At aq888, deposit limits apply to your account as a whole — regardless of payment method. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer, your total deposits will stay within the set limit. This protects you from overspending through any channel.

Play safe, play happy

aq888 is always by your side. Use responsible gaming tools and enjoy games with a healthy mindset.